At ezeph, we believe that gaming should always be fun — never a source of stress, financial strain, or harm. We are committed to providing every Filipino player with the tools, information, and support they need to play safely and within their means.
ezeph has been serving Filipino players across Manila, Cebu, Davao, Quezon City, Makati, and the rest of the Philippines since 2019. From day one, responsible gaming has been at the core of how we operate — not just because it is required under the PAGCOR regulatory framework, but because we genuinely care about the wellbeing of every player on our platform.
We understand that for most players, ezeph is a place to unwind after a long day, enjoy a few rounds of Bingo or slots, or catch the excitement of live sports betting. That is exactly what it should be — a fun, controlled, and enjoyable experience. But we also know that for some players, gambling can become a problem, and we take that seriously.
This page outlines the responsible gaming tools available to all ezeph players, the warning signs of problem gambling, and the steps you can take to stay in control. Please read it carefully — and remember, there is no shame in asking for help.
Every registered ezeph player has access to these responsible gaming tools directly from their account settings — no waiting, no complicated process.
Set a daily, weekly, or monthly cap on how much you can deposit into your ezeph account. Once your limit is reached, no further deposits will be accepted until the period resets. Lowering your limit takes effect immediately; increasing it requires a 24-hour cooling-off period.
Define the maximum amount you are comfortable losing within a set period. When your net losses reach the threshold, ezeph will automatically restrict further wagering until your limit period renews. This tool helps you stay within your personal budget without relying on willpower alone.
Set a maximum session duration so the platform will notify you — and optionally log you out — when you have been playing for too long. It is easy to lose track of time when you are in the zone, and this tool makes sure you take regular breaks.
Need a short break? A cool-off period lets you temporarily suspend your ezeph account for a period of your choosing — from 24 hours up to 6 weeks. During this time, you will not be able to log in or place bets. Marketing communications are also paused.
For players who need a longer break, self-exclusion closes your ezeph account for a minimum of six (6) months, with options extending up to five (5) years or permanently. Once activated, self-exclusion cannot be reversed until the chosen period has fully elapsed.
Enable periodic pop-up reminders that show you how long you have been playing and how much you have wagered in the current session. These gentle nudges help you stay aware of your activity and make informed decisions about whether to continue playing.
Setting up your responsible gaming preferences on ezeph takes less than two minutes. Here is how:
Visit the ezeph Login page and sign in using your registered email address and password. Make sure you are on the official ezeph.com platform.
Click on your profile icon in the top-right corner of the screen and select "Account Settings" from the dropdown menu.
Navigate to the "Responsible Gaming" tab within your account settings. All available tools — deposit limits, loss limits, session timers, cool-off, and self-exclusion — are listed here.
Select the tool you want to activate, enter your preferred limits or duration, and confirm your choice. Changes that reduce your limits take effect immediately.
If you are having difficulty activating any tool, or if you need to request self-exclusion urgently, contact our 24/7 support team at [email protected] and we will assist you right away.
Problem gambling can affect anyone — regardless of age, income, or background. Recognising the warning signs early is the first step toward getting help.
You find yourself spending more money on gambling than you originally planned, or chasing losses by placing bigger bets to try to win back what you lost.
Gambling is taking up more and more of your time, and you are neglecting work, school, family responsibilities, or social activities as a result.
You feel restless, irritable, or anxious when you try to cut down or stop gambling — or you use gambling as a way to escape stress, anxiety, or depression.
You have borrowed money, sold belongings, or used funds meant for rent, bills, or daily expenses in order to fund your gambling activity.
You hide your gambling activity from family members or close friends, or you feel guilty or ashamed about how much time or money you spend gambling.
You have tried to stop or cut back on gambling multiple times but have been unable to do so, even when you genuinely wanted to.
Gambling has caused significant problems in your relationships, your finances, or your mental and physical health, but you continue to gamble despite these consequences.
Under Philippine law and PAGCOR regulations, online gambling is strictly for players aged 21 and above.
ezeph strictly enforces the 21-year minimum age requirement for all registered players in the Philippines. This is not just a platform rule — it is a legal requirement under the PAGCOR regulatory framework governing online gaming operations in the country.
Every new player must complete our Know Your Customer (KYC) verification process before they can make a deposit or place a bet. This process requires submission of a valid government-issued ID — such as a Philippine passport, PhilSys National ID, SSS ID, UMID, or driver's licence — to confirm both identity and age.
Any account found to belong to a player under the age of 21 will be immediately suspended, all funds will be returned, and the matter will be reported to the relevant authorities. We also encourage parents and guardians to use parental control software on shared devices to prevent underage access to online gaming platforms.
Minimum self-exclusion period. Cannot be reversed once activated.
Extended exclusion options for players who need a longer break from gaming.
Permanent self-exclusion closes your account indefinitely with no option to reopen.
All promotional emails and notifications are stopped immediately upon exclusion.
Self-exclusion is the most powerful responsible gaming tool available on the ezeph platform. When you activate self-exclusion, your account is immediately locked — you will not be able to log in, deposit, or place bets for the duration of your chosen exclusion period. All pending bonuses are forfeited, and any remaining balance will be returned to you via your registered payment method (GCash, PayMaya, BPI, BDO, or Metrobank).
We take self-exclusion requests seriously. If you contact our support team requesting self-exclusion, we will process your request within one (1) hour, regardless of the time of day. You do not need to provide a reason, and there will be no attempt to persuade you to change your mind.
After your self-exclusion period ends, you may request to reopen your account. However, we will require you to complete a responsible gaming assessment before reinstatement is approved. This is to ensure that you are returning to gaming in a healthy and controlled way.
If you or someone you know is struggling with problem gambling, these resources are available to Filipino players seeking confidential support and guidance.
The Philippine Amusement and Gaming Corporation (PAGCOR) operates a responsible gaming programme that provides resources, referrals, and support for Filipino players affected by problem gambling. As a platform operating under the PAGCOR regulatory framework, ezeph actively supports and promotes these resources.
Contact PAGCOR directly through their official government channels for responsible gaming assistance and self-exclusion registry information.
Our dedicated responsible gaming support team is available around the clock on Philippine Standard Time. Whether you need help activating a tool, want to discuss your gaming habits, or need to request urgent self-exclusion, we are here for you — no judgment, no pressure.
Email: [email protected] — available 24/7, responses within 1 hour for urgent responsible gaming requests.
Problem gambling is often linked to mental health challenges such as anxiety, depression, and stress. The National Center for Mental Health (NCMH) in the Philippines provides free mental health services and crisis support for Filipinos in need.
NCMH Crisis Hotline: 1553 (available 24/7 for mental health crisis support across the Philippines).
If you are concerned about a family member's gambling habits, you can contact ezeph on their behalf to request information about our responsible gaming tools. We can also provide guidance on how to approach the conversation with a loved one who may be struggling.
Reach out to [email protected] — our team handles all responsible gaming enquiries with full confidentiality.
Gaming at ezeph should always be a source of fun and excitement — never stress or financial pressure. Set your limits, play within your means, and enjoy everything our platform has to offer with full peace of mind.
🔞 Must be 21 years or older to register and play. Gambling involves financial risk. Please play responsibly and within your means.